If you are a BT broadband user and you are experiencing issues with the connection of your evanell° Gateway to a BT Hub router, these might be caused by the Smart Setup settings of your BT Hub 4, 5, or Smart Hub. To disable the Smart Setup, please follow the steps shown on the official BT Hub Help Page.
If the issue persists after disabling this router-setting, you can troubleshoot the issue in a few steps: The Gateway does not connect to the internet. What is the reason and how can it be solved?
If none of the above resolves the problem, please contact us.