Troubleshooting

Troubleshooting

Facing issues? Learn how to fix problems with evanell products and services on your own.

Written by evanell°

Fix problems with evanell° heating products

The Gateway does not connect to the internet. How can I fix this?

December 02, 2021

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How can I deactivate Child Lock when the Smart Radiator Thermostat can’t connect to the app?

December 02, 2021

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The lights on the Internet Bridge do not light up. What can I do?

December 02, 2021

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My evanell° Gateway has issues connecting to the Internet through my BT Hub router. What can I do?

December 02, 2021

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I’m not able to connect the evanell° Gateway to the Internet through my Sky Q Hub router. What can I do?

December 02, 2021

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My Smart Radiator Thermostat can not be paired with Gateway. How can I fix this?

December 02, 2021

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My Smart Radiator Thermostat displays an ERR error. How can I fix this?

December 02, 2021

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The black motor pin of my Smart Radiator Thermostat does not retract when the device is unmounted. What can I do?

December 02, 2021

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I replaced my batteries, but I still see a low battery symbol. How can I fix this?

December 02, 2021

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Fix problems with the evanell° app and services

I have evanell° heating products installed and my app shows that the Device Offline error. How can I fix this?

December 02, 2021

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I think that the real inside temperature is higher/lower than what evanell° is showing. What can I do?

December 02, 2021

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